The Analytics tab provides a snapshot of your chatbot's performance and impact. Here’s a quick breakdown:
- Date Range: Set custom date ranges to view bot activity over specific periods.
- Support Hourly Rate: Enter an hourly rate to calculate estimated support cost savings from bot usage.
- Export PDF: Download a report of your analytics data in PDF format for easy sharing.
Key Metrics
- Support Hours Saved & Money Saved: Measure the time and cost savings from bot use.
- Conversations & Total Messages: Track user interactions and engagement levels.
- Avg Messages Daily: See daily activity averages for the selected period.
- Likes & Dislikes: Monitor user feedback to gauge satisfaction and identify improvement areas.
The Analytics tab helps you assess the bot's efficiency, optimize its performance, and demonstrate its value to stakeholders.
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