Bot Response Issue: Understanding and Troubleshooting

Joan
Joan

If you encounter error messages or notice that your bot has stopped responding, this may be related to rate limit issues. Here’s what to do if you see the message:

"Sorry, an issue has occurred in the chatbot's response. Please try again. If the issue persists, please contact our team via email."

For AppSumo Users

Agency Plan Users

If you're an AppSumo agency plan user utilizing your own OpenAI API key, please ensure that you have sufficient credits or funds in your account. Without adequate balance, the bot may not function as intended.

Non-Agency Plan Users

As a non-agency AppSumo user, you have access to smaller models, including:

  • GPT-4-o Mini
  • Gemini 1.5 Flash Latest
  • Claude 3 Haiku
  • Sonar 3.1 Small
  • Azure GPT-4-o Mini

If you're looking to utilize larger models, you will need to provide your own OpenAI API key.

Monthly or Annual Plan Users

For users on monthly or annual plans, it's crucial to check your credit balance. You may have run out of credits, which can prevent the bot from responding correctly.

Troubleshooting Steps

  1. Check Your Account Balance: Ensure you have enough credits or funds.
  2. Switch Models: If you have sufficient credits or funds in your API key, try switching to another model to see if that resolves the issue.

If the problem persists after trying these solutions, please don’t hesitate to reach out to our support team for further assistance. We’re here to help ensure your bot operates smoothly!

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